Waves
Privacy Policy.
Frequently asked questions about our services, how we support individuals and carers, and what to expect.
Our Contact Details
Name: Waves
Address:
Unit 5, Upper Mills,
Canal Side,
Slaithwaite,
Huddersfield,
HD7 5HA
Phone Number: 01484 769734
Email: info@wavesgroup.co.uk
The Personal Information We Collect
We collect and process the following types of personal information:
Personal identifiers, contacts, and characteristics
(e.g., name, phone number, email).
Website user data
(Google Analytics – See Google’s Policy on Partner Sites).
How We Collect and Use Your Information
How We Collect Your Information:
Most of the personal information we process is provided directly by you in the following ways:
Submitting a Contact form on our website.
Visiting our website and agreeing to our Privacy and Cookies Policies.
Why We Use Your Information:
We use the information you provide for the following purposes:
Responding to your Contact form submission.
Ensuring content is displayed effectively for your device.
Improving our website and services based on user data.
Using data analytics to refine marketing, user experience, and customer relationships.
Sharing of Data:
We may share your website usage data with Alphabet Inc (Google) for analytics purposes.
Legal Basis for Processing Your Information
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases for processing your data are:
(a) Your consent – You may withdraw consent at any time by contacting info@wavesgroup.co.uk
(b) Legitimate interest – We need to respond to queries and ensure our website functions appropriately.
How We Store and Retain Your Information
We store your data securely and only retain it for the necessary period:
Personal identifiers, contacts, and characteristics – Stored for a maximum of 1 year or until we no longer need to contact you. After this, your enquiry and correspondence will be deleted.
Website user stats – Retained for 14 months, after which data is automatically deleted via Google's system.
Your Data Protection Rights
Under data protection law, you have the right to:
Access – Request copies of your personal information.
Rectification – Ask us to correct inaccurate or incomplete data.
Erasure – Request that we delete your personal information in certain cases.
Restriction of processing – Ask us to limit the processing of your personal data.
Objection to processing – Object to how we use your data in certain cases.
Data portability – Request that we transfer your personal data to another organisation or to you.
You will not be charged for exercising your rights.
We have one month to respond to requests.
To make a request, contact us at info@wavesgroup.co.uk
How to Make a Complaint
If you have concerns about how we use your data, you can:
Contact us directly at: info@wavesgroup.co.uk
If you are not satisfied with our response, you can also file a complaint with the Information Commissioner’s Office (ICO):
ICO Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk